Privacy Policy

At Slade Road Chicken, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our food delivery application.

1. Information We Collect

1.1 Personal Information

• Contact Information: Phone number for account creation and order communication
• Delivery Information: Delivery addresses and location data
• Order History: Details of your food orders, preferences, and payment methods
• Account Information: User ID, authentication tokens, and app preferences

1.2 Automatically Collected Information

• Device Information: Device type, operating system, and app version
• Usage Data: App usage patterns, feature interactions, and session information
• Location Data: GPS coordinates for delivery purposes (when permission is granted)

2. How We Use Your Information

2.1 Service Provision

• Processing and fulfilling your food orders
• Coordinating delivery services to your specified location
• Providing customer support and responding to inquiries
• Managing your account and app preferences

2.2 Communication

• Sending order confirmations and delivery updates via SMS
• Providing push notifications about order status
• Sending important service announcements

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share limited information with trusted service providers:

• Firebase/Google Cloud: For data storage and app functionality
• SMS Providers: For sending verification codes and order updates
• Payment Processors: For handling payment transactions

4. Data Security

• All data is encrypted in transit and at rest
• Secure authentication using Firebase Authentication
• Access controls limiting data access to authorized personnel only
• Account information retained while account is active
• Order history kept for 2 years for customer service purposes
• Deleted accounts purged within 30 days of deletion request

5. Your Rights and Choices

• Access: View your personal information in the app settings
• Update: Modify your delivery addresses and preferences
• Delete: Request account deletion through app settings
• Notifications: Control push notifications in app settings
• Location: Disable location permissions in device settings

6. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

7. Contact Us

For privacy questions: privacy@sladeroadchicken.com

Terms of Service

1. Service Description

Slade Road Chicken is a food delivery application that allows users to:

• Browse our menu of chicken dishes, wings, burgers, salads, and sides
• Place orders for food delivery in Shimla, Himachal Pradesh, India
• Track order status and delivery progress
• Manage account preferences and order history

2. User Accounts

2.1 Account Requirements

• Must be at least 13 years old to create an account
• Valid Indian mobile phone number required
• You are responsible for account security and all activities
• Must provide accurate and complete information

3. Orders and Payments

3.1 Order Terms

• All orders subject to availability and confirmation
• Prices include 18% GST (Indian tax)
• Delivery fees may apply based on location
• We reserve the right to refuse or cancel orders

3.2 Payment Options

• Cash on Delivery: Payment upon receipt of order
• Card to Courier: Card payment upon delivery
• All payments in Indian Rupees (₹)

3.3 Cancellation Policy

• Orders can be cancelled within 5 minutes of placement
• After 5 minutes, modifications may not be possible
• Contact customer support immediately for urgent changes

4. Delivery Terms

• Estimated delivery times are approximate, not guaranteed
• Delivery may be delayed due to weather, traffic, or circumstances beyond our control
• You must provide accurate delivery address and contact information
• Someone must be available to receive the order
• We are not liable for orders delivered to incorrect addresses provided by customer

5. Food Safety and Quality

• All food prepared according to local health and safety regulations
• High standards of food hygiene and quality maintained
• Please inform us of allergies or dietary restrictions in order instructions
• We cannot guarantee food is completely free from allergens
• Cross-contamination may occur in kitchen facilities

6. User Conduct - Prohibited Activities

You agree not to:

• Use the service for illegal or unauthorized purposes
• Harass, abuse, or threaten our staff or delivery personnel
• Provide false information or impersonate others
• Attempt to hack, disrupt, or damage our systems
• Use automated scripts or bots to access our service

7. Intellectual Property

• The app, logo, content, and design are our intellectual property
• You may not copy, modify, or distribute our content without permission
• You retain ownership of content you submit (reviews, feedback)
• You grant us license to use your content for service improvement

8. Disclaimers and Limitations

• Service provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• Our liability is limited to the value of your order
• Not liable for indirect, incidental, or consequential damages
• Not responsible for delays caused by circumstances beyond our control

9. Dispute Resolution

• Contact customer support first for any issues
• Most disputes resolved quickly through direct communication
• Terms governed by laws of India
• Disputes subject to jurisdiction of courts in Shimla, Himachal Pradesh

10. Termination

10.1 By You

• Terminate account anytime through app settings
• Account deletion processed within 24 hours
• Outstanding orders must be completed before closure

10.2 By Us

• May terminate accounts that violate these Terms
• May discontinue service with reasonable notice

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting in the app. Continued use constitutes acceptance of new Terms.